These things do a great job of audio quality for calls, noise cancelling ambient stuff, and others have stated they sound very clear and professional. For listening to music, they are not loud… 7mm drivers I think. I have some Boltunes with 10mm drivers that sound fuller top to bottom and have slightly more volume but fall short comparatively in the call quality and noise cancelling department. Granted the Boltunes have no adjustments via an app and you just use as is and the sennheisers need you to configure them in the app to get it dialed in for sound quality. This severely degrades the battery life. The inexpensive Boltunes (under $40) last longer too.
The senn App is OK… Better than nothing but it is also limited in features. I recommend dialing in the audio shape as thr out of the box eq is weak and thin. You can improve this pretty easily with some shaping. This app allows you to change the left and right tap feature actions which is nice. I didn’t care for the default actions but you can fix that.
The sennheisers are way more comfortable in ear… But are slightly bulky. Due to the plastic housing, they are lightweight, but still pro grade feeling. I used them on a flight a couple weeks ago and they did great to cancel the plane noise and I could hear the music just fine… Just not super loud… Slightly quieter than the max volume I’d prefer to have. That stated, I feel the same way about bose’s products as well. Excellent audio quality but volume is sacrificed.
One annoying thing is not being able to have multipoint connectivity so if you’re connected to your phone and get an MS Teams call on your computer, you need to manually disconnect Bluetooth on your phone then connect to the Bluetooth on your computer. You can’t just simply switch while being connected to both. (only one at a time). This is supposedly fixed in the new model but battery life didn’t improve. Not sure it’s worth the money to go to the TW3 yet.
All in all, if you need a high quality noise cancelling earbuds that you can actually use on business calls without sounding like an amateur, this may be a great option for you if you don’t go the Sony route. Definitely do your research before spending money. Things will change in a year as more demand for better features come about with more seasoned users and improved technology. (hopefully better battery life as well)
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