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Three Tools to Measure Authentic Customer Emotions - MasMaz

Three Tools to Measure Authentic Customer Emotions

It is no secret that attracting new customers is more expensive than retaining existing ones. Saving a client is possible only by satisfying expectations regarding the price, product quality, and the level of service provided. Regular assessments of customer satisfaction in banks, hotels, pharmacies, stores, and other companies reveal the presence of emotional attachment to […]

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